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Common purchase queries answered

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Should you possess any queries pertaining to our illustrious array of products or the status of your esteemed order, we implore you not to falter in reaching out to us. Our dedicated team stands ready to lend their attentive ear and provide the guidance you seek.

via email:

[email protected]

We will get back to you as soon as possible.


To place your order online, venture to our website, where a captivating array of products awaits your discerning gaze. Select the objects of your desire, and proceed to the sacred grounds of the checkout process. Delight in the convenience of choosing your preferred payment method and bestowing upon us the pleasure of your payment details. Bequeath your delivery address and any other requisite particulars, and let the order take its rightful place.

As you peruse our offerings, consider the enticing prospect of bundle deals, where the more units acquired, the greater the reward of savings. Extend the joy of your purchase to cherished friends or beloved family members by embracing this bountiful opportunity.

With your arrangements in place, the order shall await the sacred moment of confirmation. Within 24 hours, rest assured, a confirmation email shall alight upon your virtual doorstep, bearing the seal of assurance.

Should any questions arise or cherished details require elucidation, our devoted hearts are poised to extend their guiding hand. As you embark upon this noble quest, know that we stand ever ready to accompany you on this journey of fulfillment.

To initiate the cancellation of your order, prompt action is imperative, for we diligently strive to process each order promptly upon its placement. Please be aware that the window for cancellation is brief and limited to instances where the order has not yet undergone processing at our esteemed logistics center.

Should your order have already embarked on its regal journey, fret not, for an alternate recourse awaits. You have the option to return the product within 30 days of receiving it. We stand ever ready to address any other concerns that may grace your mind—do not hesitate to reach out to us.

May your journey of fulfillment be adorned with satisfaction and ease.

Once your order has been successfully placed, a confirmation email shall swiftly journey to the email address you have graciously provided, arriving within the hour. Should this message of confirmation not grace your inbox, I beseech you to peer into the realm of your spam folder, where it may be concealed.

Mistakes, as delicate as they may be, occasionally manifest in the realm of email addresses. If, alas, the order confirmation eludes you for a span of 24 hours, do not hesitate to summon us forthwith.

When you do embark upon this summoning, kindly provide the following cherished details that you so dutifully bestowed upon us during the revered checkout process:

1. Your full name, a name to be honored.
2. The very email address that you extended as a virtual bridge of communication.
3. The abode to which your treasured order is destined to journey—the shipping address.
4. A tangible glimpse of the payment confirmation, encapsulated in a screenshot or a photographic testament.

With these details in hand, we shall be prepared to render the assistance you seek.

In the unfortunate event of receiving the wrong product, we beseech you to reach out to our esteemed Customer Support Team with haste. Kindly provide the following information to expedite the resolution:

1. Your order ID, a unique identifier of your cherished purchase.
2. An image showcasing the incorrect item you received, enabling us to swiftly grasp the situation.

Rest assured, our devoted team shall employ their utmost efforts to promptly dispatch a replacement, restoring joy to your heart.

In the event you suspect a product defect, kindly consult the user guide initially to ensure proper setup.

Once confirmed as damaged or defective, do not hesitate to contact our customer support team, providing the following information:

1. Your order ID, a unique identifier of your esteemed purchase.
2. A detailed description of the issue you currently encounter with the product.
3. An image or video showcasing the defective item received, allowing us to grasp the situation.
4. An image of the shipping label on your package, aiding in identification.

Rest assured, our attentive customer support agents stand ready to offer their assistance at the earliest opportunity.

Should you find that the quantity of products received does not align with your esteemed order, we deeply regret any inconvenience caused. To initiate resolution, please promptly contact our Customer Support Team, providing the following details:

1. Your order ID
2. A clear indication of the product(s) that are missing from your order.
3. Present visual evidence through an image of the items you have received.
4. Include an image of the shipping label on your package to aid in identification.

Rest assured, our diligent customer support agents eagerly stand ready to extend their assistance at the earliest convenience.

We extend a generous 30-day return guarantee on all orders, ensuring your satisfaction with our offerings. Should you find yourself less than 100% content with your purchase, we encourage you to reach out to our esteemed Customer Support Team to initiate the return process, with terms and conditions duly applied.

To be eligible for returning the product, kindly make contact with our Customer Support Team within 30 days of receiving the product. Rest assured, we stand ready to guide you through the process and address any queries you may have.


Ever committed to elevating customer experience, we endeavor to offer an array of local payment options for your convenience. Presently, we embrace the following payment methods:

  1. PayPal
  2. VISA
  3. MasterCard
  4. American Express
  5. Discover

Should any of your preferred payment options not grace this list, we invite you to kindly inform us via email. Your feedback is precious, and we shall earnestly explore the possibility of adding your desired payment method as an option.

We are pleased to accept currencies from the countries where we extend our shipping services. Presently, we cater to shipments in Canada & the United States of America.

Kindly take note that the currency in which you shall be charged is clearly indicated on the checkout page. Should your bank account bear a different currency, be mindful of the potential for additional charges or fees from your bank related to currency conversion.

Absolutely! Rest assured that when you engage in an online purchase on our website, we prioritize the safeguarding of your esteemed payment data. As a testament to this commitment, you shall find the image of a padlock adjacent to the domain address.

To achieve this security, we employ an SSL Certificate, which facilitates encryption and protection of sensitive data. Determining whether a website has an SSL certification is straightforward. Look for the following indicators:

  1. A locked padlock icon present in the URL bar at the top of your web browser.
  2. The domain name itself:
    • Secure websites begin with “https:”
    • Unsecured websites begin with “http://”

The SSL encryption method is an essential safeguard for all online retailers handling credit or debit card details. It effectively thwarts hackers from accessing your personal or financial information, ensuring the security and confidentiality of your data.

The presence of the padlock icon signifies that the site employs encrypted communications, safeguarding any information you submit. Additionally, the “s” in “https” indicates that communications between the website and your device are secure and encrypted. For peace of mind, we recommend purchasing exclusively from sites displaying “https” on their check-out page.

In the event of persistent payment failures, we recommend trying an alternative payment method before making another attempt. Should the issue continue to persist, kindly reach out to your bank for further assistance.


Upon dispatching your order, an automatic shipping confirmation email shall promptly make its way to your inbox. This invaluable communication shall contain all pertinent shipping details essential for tracking the journey of your cherished order.

We diligently endeavor to ship your order within 1-2 business days following your purchase. Nonetheless, there are instances where processing and preparation for shipping may require additional time, particularly during weekends, holidays, and unexpected busy periods.

The delivery timeframe also hinges on your destination country. For shipments to the US and Canada, anticipate a delivery period of approximately 5-10 business days.

Upon the dispatch of your order, an email shall be sent your way, bearing your tracking details. Be aware that it may take up to 48 hours for the tracking number to show any activity.

We devote ourselves to ship your order within 1-2 business days of receiving it. However, there may be occasions when processing and preparation for shipping may demand more time, particularly during weekends, holidays, and unexpected busy periods.

The delivery time hinges on your destination country. For shipments to the US and Canada, an estimated timeframe of 5-10 business days is to be expected.

Once your order sets forth on its journey, an email bearing your tracking details shall alight in your inbox. Be mindful that the tracking number may take up to 48 hours to manifest any activity.

Regrettably, certain circumstances beyond our control may result in possible delays. Should such an event unfold, we entreat your patience and understanding. For any queries, our diligent customer support team stands ready to provide assistance.

Should you not receive your tracking number within 2 business days after placing your order, kindly contact our Customer Service Team.

Please bear in mind the anticipated shipping timeframes:

5-10 business days for US and Canada shipments.

Should the tracking page indicate “awaiting item” from a shipping courier, it signifies that the package has been dispatched from our fulfillment center. The status will change upon the shipping partner’s receipt and scanning of the package, indicating its imminent arrival.

If the status remains unchanged from “awaiting item” for more than 7 days, kindly contact our customer support team, and we shall liaise with our shipping partner to investigate the cause of the delay.

It is essential to acknowledge that during the delivery process, various unforeseen events may occur beyond our control. Some common scenarios include shipping couriers awaiting items from our warehouse or delays caused by external factors such as shipment flight delays, COVID-19 pandemic complications, or high package volumes during holiday seasons.

Should you desire to alter your address, we humbly request you to reach out to us at the earliest convenience via phone or email support. Do kindly note that modifications can only be entertained if your order has not yet undergone processing at our logistics center.

We hold steadfastly to our commitment to ensuring your satisfaction and strive to fulfill and ship your order without delay. Once your order has undergone processing, regrettably, modifications shall no longer be feasible.

In the unfortunate event that an incorrect address has been provided and it is beyond the possibility of alteration, we earnestly implore you to contact our esteemed customer support team. They stand ever-ready to extend further assistance.

Should your order be deemed undelivered and subsequently returned to us, we kindly request you to initiate communication with the relevant courier. Please ensure to retain a proof of contact with the courier, which may include a screenshot of email or chat conversation, clearly addressing the issue.

For prompt resolution, kindly reach out to our dedicated Customer Service Team through email, call, or live chat. Rest assured, we shall strive to arrange for the reshipment of your product with the courier and endeavor to deliver it to you in the shortest possible time.

Returns & Refunds

You are granted the opportunity to initiate a return within 30 business days from the date of receiving your order, provided you adhere to our stipulated returns policy. Should your return request surpass the 30-business-day window since receiving your order, we regret to inform you that we cannot extend a refund or replacement.

Certain requisites must be observed for eligibility in seeking a replacement or return. Please be advised that neglecting these requisites could potentially hinder our ability to offer a replacement or refund:

  1. Prior to action, kindly initiate contact with our esteemed Customer Service Team, sharing your request. The product must be dispatched to the return facility address as provided by our dedicated Customer Service Team.
  2. The product must remain in a pristine state, unutilized, and untouched, housed within its original packaging.
  3. The integrity of the product packaging must be retained, and the return must be executed using an appropriate shipping container. It’s important to acknowledge that certain items are exempt from the return process due to health, hygiene, and sanitary reasons. Such products, once opened or tested, are disqualified from returns (unless deemed faulty). Only brand-new, unused, and unworn items in their original packaging are deemed eligible for a return.
  4. Kindly bear in mind that the cost of shipping shall be borne by you.
  5. Upon receipt of the returned item, we shall commence the refund process back to your initial payment method. Be aware that a restocking fee (EUR5/ USD5) and the original shipping cost shall be deducted from the refunded amount.

For detailed information, we invite you to peruse our Terms & Conditions and Returns & Refunds sections.

All items are to be returned exclusively to the return facility address as provided by our esteemed Customer Service Team. Failure to adhere to this instruction may hinder the processing of your return request.

Upon receipt and thorough inspection of your return, the refund procedure shall typically transpire within 2-5 business days.

  1. Subsequent to the successful execution of the refund, an email notification shall be dispatched to you. Kindly ensure to peruse your SPAM folder as well.
  2. Refunds shall be remitted to the original mode of payment employed during the placement of your order.
  3. The duration of processing may exhibit variance contingent on the chosen payment method. This period generally encompasses up to 5 working days.
  4. It is important to note that refunds are processed in the same currency as the original order. Discrepancies in the refunded amount may arise due to fluctuations in currency exchange rates during the refund processing period; these variances shall not be refunded.

The onus of covering the shipping expenses for the return of your item(s) shall rest upon you. We strongly recommend that you employ the original packaging for the return. Additionally, opting for a traceable shipping service or acquiring shipping insurance is advised. It’s important to note that we cannot assure the receipt of your returned item.

For comprehensive details, kindly peruse our Terms & Conditions and Returns & Refunds sections.


The warranty you’ve acquired safeguards against manufacturing defects. Kindly note that items exhibiting defects qualify for replacement, not a refund.

For additional details, please reach out to our Customer Service Team via email. Include a photograph and comprehensive information regarding the defective product requiring replacement.

In the event of warranty claims, we earnestly request you to initiate contact with our esteemed Customer Service Team either through email or telephonic support. A dedicated Customer Service representative shall be at your service to provide guidance and initiate the requisite process for your claim. Kindly furnish the following particulars to facilitate the warranty claim procedure:

  1. Your order ID.
  2. Details of the product in question and the rationale behind asserting a warranty claim.
If you need to know about an item

Product Questions

EZ 6Pack

An Abs Simulator stands as a state-of-the-art fitness apparatus meticulously crafted to invigorate and fortify the musculature of the abdominal area. It operates on the tenets of electrical muscle stimulation (EMS), a pioneering technology extensively employed within the fitness domain. EMS entails the transmission of electrical impulses to the muscles, inducing a sequence of contractions and relaxations, faithfully emulating the innate muscle dynamics observed during conventional physical exertion.

Undoubtedly! Ez6Pack stands as an unequivocally secure and dependable fitness apparatus. Conceived with paramount consideration for user well-being, it adheres meticulously to the requisite industry benchmarks. The controlled electrical impulses harnessed by its EMS technology are adeptly regulated and pose no threat when employed in accordance with prescribed instructions. Nonetheless, it is imperative to diligently adhere to the user directives and, should you possess any preexisting medical conditions, seek counsel from a healthcare specialist.

While Ez6Pack undoubtedly proves a valuable complement to your fitness regimen, it does not entirely supplant conventional abdominal exercises. To attain optimal outcomes, we advocate utilizing Ez6Pack in tandem with a meticulously structured workout regimen encompassing cardiovascular activities and strength training. This amalgamation guarantees comprehensive fitness and augments sustained, favorable outcomes.

The timeframe for observing outcomes can fluctuate, contingent upon individual fitness levels, dietary practices, and the steadfastness of usage. Certain users might discern enhancements within a matter of weeks, while others might require more time. Adhering to a routine utilization of Ez6Pack, coupled with a wholesome lifestyle, is sure to deliver discernible results and contribute to a more chiseled abdominal aesthetic.


NetRange Booster operates as a relay hub for your pre-existing Wi-Fi network. It captures the wireless signal emitted by your router and intensifies it, thereby extending coverage to encompass regions characterized by feeble connectivity or areas where signals cannot reach.

Indeed, it is possible to employ multiple NetRange Boosters to establish a mesh network, thereby expanding coverage to a greater extent. Through strategic placement within your residence or workplace, you can guarantee a robust and uniform Wi-Fi signal in every nook and cranny.

The NetRange Booster exhibits compatibility with the majority of conventional routers and wireless network devices that adhere to the 802.11N/B/G standards. Nonetheless, it is imperative to verify the device’s harmony with your particular router model prior to making a purchase.

Indeed, the compact and portable configuration of the NetRange Booster renders it apt for travel purposes. Mere insertion into a power outlet within your hotel room or transient abode will enable you to expand the Wi-Fi coverage across all your devices.

  • 1 NetRange Booster
  • User Manual
  • Retail Packaging
  • Dimensions: 3.25x2x2.5 inches
  • Shipping Weight: 8 ounces

Certainly, the UltraHeater Pro is ingeniously designed for wall-mount application. It arrives with the requisite hardware for effortless wall installation. Alternatively, it boasts portability, seamlessly converting into a freestanding heater by a simple insertion into any standard wall socket.

The UltraHeater Pro employs sophisticated PTC ceramic heating technology, facilitating swift heat dispersion. Sensation of warmth is virtually immediate, especially in close proximity. As the heated air is astutely focused, it permeates the room efficiently, bestowing cozy comfort in remarkably swift fashion.

Indubitably! The UltraHeater Pro holds safety paramount. An anti-scald air leakage mask adorns its front, thwarting inadvertent contact and burns. This renders it an exemplary choice for households with children or pets, affording assurance that safety is meticulously addressed.

Indeed, the UltraHeater Pro operates with hushed discretion, emitting noise at sub-30 decibel levels. Its operation embraces serene quietude, rendering it fitting for deployment in relatively noise-sensitive spaces. Whether intended for a home office, an infant’s room, or other serenely inclined areas, the UltraHeater Pro preserves the peace.

Indeed, the UltraHeater Pro embodies energy-conscious design. Harnessing PTC ceramic heating technology, it swiftly attains preferred temperatures, concomitantly economizing energy. Furthermore, an adaptable thermostat and a programmable 12-hour timer offer customization, fostering energy frugality during periods of non-utilization.

The UltraHeater Pro carries a shipping weight of 1 pound and 4 ounces. Its dimensions measure 3.5 inches in length, 4 inches in width, and 6 inches in height. Its compact proportions and lightweight configuration facilitate effortless relocation and positioning within any room.

The UltraHeater Pro, though versatile in its applications, is not tailored for deployment in damp or wet locales such as bathrooms. It is prudent to abstain from employing electronic devices, including heaters, in regions marked by elevated humidity to ensure both safety and the device’s longevity.

Certainly, the UltraHeater Pro accommodates user-specific heating preferences. Its adjustable thermostat empowers temperature calibration ranging from 60 to 90 degrees Fahrenheit. This feature enables you to sustain optimal warmth, aligned precisely with your comfort requisites.

The iBlend Portable Blender, a revolutionary product designed to make your health journey easier and more convenient. iBlend is a cutting-edge, compact, and lightweight blender that allows you to create delicious and nutritious smoothies, shakes, and juices wherever you are.

The iBlend Portable Blender’s built-in Lithium rechargeable battery can be fully charged within approximately 3 hours. Once fully charged, you can enjoy the convenience of blending your favorite drinks for up to 10-12 blends before the next charge.

The iBlend Portable Blender features an LED indicator on the base. While charging, the LED indicator will show the progress, and when the battery is fully charged, the light will turn green.

The shipping weight of the iBlend Portable Blender is approximately 1 lb 1oz. The lightweight design ensures that it’s easy to transport and won’t add significant weight to your luggage or backpack during shipping.

Yes, the powerful customized steel blades of the iBlend Portable Blender are designed to handle tough blending tasks, including blending frozen fruits and ice cubes. You can easily create delicious and refreshing smoothies with frozen ingredients.

Absolutely! The iBlend Portable Blender is designed for easy cleaning. After each use, simply add some water and a drop of dish soap to the blender, then turn it on for a few seconds. Rinse it thoroughly, and it’s ready to be used again. The detachable blades and cup make cleaning even more convenient.

No, the iBlend Portable Blender is not suitable for blending hot liquids or ingredients. Blending hot liquids may cause pressure buildup inside the blending cup and could lead to accidents or damage to the blender.

No, the iBlend Portable Blender is designed to operate quietly, ensuring a pleasant blending experience without disturbing your surroundings. You can blend your favorite drinks without creating unnecessary noise.


The Cellerius Lightbulb Security Camera is a cutting-edge wireless outdoor security camera designed to seamlessly blend into your home environment while providing unparalleled surveillance capabilities. This ingenious device is designed to look like a regular lightbulb, fitting into any standard E27 base (110V~240V) without requiring any additional installation steps. It’s the epitome of simplicity, enabling you to enhance the security of your property without compromising on aesthetics.

The Cellerius Lightbulb Security Camera offers a high-definition resolution of 1920*1080p, providing clear and detailed images for effective surveillance.

The Cellerius Lightbulb Security Camera records video at 1080P with a smooth frame rate of 30 frames per second, ensuring smooth and clear playback.

No, the Cellerius Lightbulb Security Camera operates exclusively on 2.4GHz WiFi. It does not support 5GHz WiFi networks.

The Cellerius Lightbulb Security Camera supports local storage via a Micro SD card, with capacity options of up to 128GB (sold separately). Additionally, cloud storage is available as a subscription-based service, providing 7Days24Hours image record.

Cloud storage for the Cellerius Lightbulb Security Camera is a subscription-based service, offering 7Days24Hours image record.

Yes, the Cellerius Lightbulb Security Camera has a dedicated app available for both iOS and Android platforms, allowing you to monitor your property using your iPhone, Android phone, or iPad.

Absolutely! You can control the viewing angle of the Cellerius Lightbulb Security Camera remotely using the app, achieving a 360-degree view to eliminate any blind spots.

Kenko Watch

A Kenko watch is a revolutionary wearable device that goes beyond simply telling time. It’s a smart companion designed to monitor and support various aspects of your health and fitness. The Kenko Watch offers an array of features that make it an indispensable tool for anyone striving to lead a healthier lifestyle.

Yes, the Kenko Watch is a reliable workout companion. It not only tracks your time, calories burned, steps, and distance during workouts but also offers specialized features like pace tracking. Whether you’re jogging, cycling, or hitting the gym, this watch ensures you stay on top of your fitness goals.

Yes, the Kenko Watch is compatible with both iOS and Android platforms, making it accessible to a wide range of users.

No, the USB charger is not included in the packaging. You’ll need to use a standard USB charger to charge the watch.

The call management feature on the Kenko Watch allows you to handle incoming calls with ease. When a call comes in, the watch will notify you, and you can choose to either accept the call or refuse it directly from your wrist. This feature ensures you can stay connected without reaching for your phone.

The Kenko Watch is water-resistant, which means it can withstand splashes, rain, and sweat. However, it’s not designed for deep-water activities. While it can recognize swimming postures, we recommend avoiding submerging it in water to ensure its longevity and performance.

The battery life of the Kenko Watch varies depending on usage and settings. With regular use, including notifications, heart rate monitoring, and occasional workouts, it can last approximately 3-5 days on a single charge. Adjusting settings, like screen brightness, can further extend the battery life.

Yes, the Kenko Watch can receive message notifications from your smartphone. When a new message arrives, the watch will notify you, showing a preview of the message content. This feature allows you to stay updated with messages without needing to check your phone constantly.

Absolutely! The Kenko Watch provides the flexibility to customize app permissions. You can select which apps are allowed to send notifications to the watch. This way, you can prioritize the notifications that are most relevant to you.

The shipping weight of the Kenko Watch is approximately 3 ounces.

Nova Sleep

The Nova Sleep Snore Stopper series consists of cutting-edge devices that use advanced biosensor technology to detect snoring and provide a gentle stimulus to help you change your sleeping posture.

The Nova Sleep Snore Stopper uses biosensor technology or neurostimulation to detect snoring and gently stimulate nerve endings in the skin, prompting you to change your sleeping posture, reducing snoring without harmful side effects.

Yes, all Nova Sleep Snore Stopper products are safe to use. They do not cause any harm and are designed to provide effective results without discomfort.

No, the Nova Sleep Snore Stopper devices are designed to work seamlessly and unobtrusively, ensuring that your sleep is not disrupted while effectively reducing snoring.

The Nova Sleep Snore Stopper Watch requires 1 AAA battery (not included). Battery replacement frequency will depend on usage, but the device is designed to be energy-efficient.

The Nova Sleep Snore Stopper Watch has dimensions of 0.5x2x2.5 inches and a shipping weight of 4 oz. Other product specifications can be found in the user manual and retail packaging.

Simply follow the instructions in the user manual for easy setup.
NovaSleep is suitable for adults and can be used by anyone looking to eliminate snoring.
Trica Buds

Trica Buds are Bluetooth wireless touch control ear pods that come with a sleek and handy charging box. These ear pods have been meticulously engineered to offer not only incredible audio performance but also a comfortable fit, making them suitable for even the smallest of ears. The design of the in-ear part has undergone multiple refinements to strike the perfect balance between aesthetics and comfort.

Trica Buds are designed to be compatible with a wide range of Bluetooth-enabled devices, including smartphones, tablets, and laptops, regardless of the brand. They ensure a seamless connection experience across various platforms.

On a single charge, Trica Buds can provide several hours of playback time, depending on factors such as volume level and usage. The included charging case extends the total battery life, ensuring you can enjoy your music throughout the day.

Yes, Trica Buds support single-ear usage. This feature is convenient for scenarios where you want to stay connected to your surroundings while keeping one ear free. Simply place the other ear pod in the charging case.

Trica Buds feature intuitive touch controls. You can adjust the volume, skip tracks, pause playback, and answer calls using the touch-sensitive surface of the ear pods. Refer to the included instruction manual for detailed information on control gestures.

Absolutely! The charging case is designed to be compact and convenient. It not only protects your Trica Buds when not in use but also provides additional charging cycles, ensuring your ear pods are ready to go whenever you are.

Yes, Trica Buds are suitable for workouts and active lifestyles. They are designed to be sweat-resistant, ensuring they can withstand the demands of your fitness routine without compromising performance or comfort.

Indeed, Trica Buds support voice assistants. You can easily activate your device’s voice assistant by using the touch controls on the ear pods, making it convenient to perform tasks hands-free.

As Trica Buds are built with Bluetooth 5.3 technology, A1 has superior sound quality and strong signal so that there is no disconnection in listening to music or making phone calls within 12 meters.


The Mag Plug Qi Charger is a cutting-edge wireless charging solution that combines convenience, efficiency, and innovation. This 15W wireless charger features a magnetic design, with strategically placed magnets around the charging coil to enhance alignment and charging efficiency. It’s designed to provide a superior wireless charging experience, making it easier than ever to power up your Qi-enabled devices.

The Mag Plug Qi Charger is designed to be compatible with a wide range of Qi-enabled smartphones. However, it’s recommended to use it with newer devices for the best charging experience.

The Mag Plug Qi Charger supports a charging speed of up to 15W, providing fast and efficient wireless charging for compatible devices.

It’s recommended to use a 20W PD (Power Delivery) or QC2.0/3.0 (Quick Charge) adapter for optimal charging performance.

Yes, the Mag Plug Qi Charger incorporates multi-functional intelligent technology to protect your device from overcharging and short circuiting, ensuring a safe charging experience.

The charger should work with most cases, but for the best alignment and charging efficiency, it’s advisable to use the charger without a thick case or with cases specifically designed for wireless charging.

While the charger is designed for Qi-enabled smartphones, it may work with other Qi-enabled devices, such as wireless earbuds, as long as they can be aligned properly with the charging coil.

Yes, the charger is easy to install. Simply attach it to your device using the magnetic design, and you’re ready to enjoy wireless charging. The included user manual provides additional guidance if needed.

The Mag Plug Qi Charger features a magnetic attachment design that securely holds your device in place during wireless charging, ensuring a stable connection.

Wise Plug

The Wise Plug works by stabilizing voltage, balancing current, and providing surge protection. These essential functions collectively contribute to the power-saving effect that distinguishes the Wise Plug from other products on the market. By maintaining a stable voltage balance, it not only reduces energy consumption but also prolongs the life of electrical devices.

No, the Wise Plug does not steal electricity. It works by optimizing your energy usage and reducing wastage, resulting in real cost savings.

The Wise Plug employs advanced technology to regulate voltage levels, ensuring a consistent and efficient flow of electricity to your devices.

Absolutely! The Wise Plug is suitable for both residential and commercial spaces. It’s a versatile solution for any setting where energy conservation is essential.

No, the Wise Plug is designed to protect your devices. Its multi-protect safety system ensures that your electronics remain safe while benefiting from reduced energy consumption.

Yes, it’s incredibly easy. Just plug it into any socket, and you’re good to go. No complicated installation or maintenance is required.

The time it takes to see noticeable savings on your electricity bills can vary based on your usage patterns.

Alba Drone Pro

The Alba Drone Pro offers an impressive flying time of up to 15 minutes before requiring a recharge.

The Alba Drone Pro is not equipped with obstacle avoidance technology. While it’s important to be cautious and aware of your surroundings during flight, the drone’s compact design and precise controls allow for smooth maneuvering.

Yes, the drone features a slow-motion mode, allowing you to capture captivating videos with a cinematic touch.

Panorama Mode on the Alba Drone Pro is designed to be used during flight. You can activate this mode in the air to capture stunning panoramic shots from unique vantage points.

The drone’s camera can capture photos with up to 12 megapixels and record videos in 4k resolution.

The Alba Drone Pro is designed to handle moderate wind conditions, thanks to its stabilization features. However, it’s recommended to fly in calmer weather for the best experience and results.

Absolutely! The drone’s foldable design makes it incredibly portable, making it an ideal companion for your outdoor adventures.

While the Alba Drone Pro can be flown indoors, it’s essential to have ample space and proper lighting. The drone’s small size and precise controls make it suitable for indoor flight, but always exercise caution and ensure a safe environment.

Yes, the Alba Drone Pro uses a Wifi camera app that enables you to control the drone and view real-time footage from your smartphone or tablet.

The package includes the Alba Drone Pro, a remote controller, a user manual, replacement propeller blades, rechargeable battery packs, a USB charging cable, and a mini screwdriver. However, please note that 3 AA batteries for the controller are not included.

The Alba Drone Pro is designed for daytime flying. While it can handle lower light conditions, it’s recommended to fly during daylight hours for the best visibility and results. Using the drone in low light may affect the quality of the captured footage.

Smart Track

The Smart Track is a compact and stylish device that serves as your personal guardian for items you never want to lose. Whether it’s your keys, wallet, bag, or even your umbrella, this black-colored tracker can be easily attached to these items, making sure they stay by your side.

The Smart Track connects to your smartphone via Bluetooth, and when you double-press the tracker button, it triggers the phone’s camera to take a photo. Say goodbye to awkward selfie angles!

Make sure your smartphone’s Bluetooth is enabled and that it’s within the recommended working distance of about 25 meters. Also, avoid heavy obstructions and interference that might disrupt the Bluetooth signal.

The Smart Track uses a CR2032 battery (not included), which typically lasts for several months, depending on usage.

Yes, the Smart Track is compatible with Android smartphones that have Bluetooth 4.0 and run on Android 8.0 or a later version.

The location shown on the app’s map is an approximate spot based on the last recorded location when the connection was lost. It’s a great starting point for finding your items.

Absolutely! The Smart Track is a versatile device. It’s great for tracking various items.

The Smart Track has dimensions of about 3.8 x 3.8 x 0.7 cm (1.5 x 1.5 x 0.28 inches), making it compact and easy to attach to various items.

Yes, the iSearching app is available for both iOS and Android devices, making it convenient for a wide range of users to use the Smart Track.

Pulse Relax

The massager uses micro-electric pulse technology to target muscle discomfort, stimulate neuromuscular cells, and activate muscle vitality, providing relief and relaxation.

Yes, it is designed for versatility. It can be used on various body parts such as the neck, shoulders, legs, waist, and arms, making it a comprehensive solution for muscle relief.

Absolutely. The massager has an automatic power-off feature after 12 minutes to prevent excessive massage, ensuring a safe and convenient experience.

Yes, it’s incredibly easy. With just one button, you can start the intelligent massage and switch between modes without any complications.

Yes, it’s designed to be portable and lightweight, allowing you to use it anytime and anywhere, whether you’re at home, at work, or on the go.

The package includes a USB charging cord for convenient recharging. Simply plug it in and let it charge, ensuring you’re always ready for a relaxing session.

Yes, you can easily adjust the intensity while the massager is in operation. The massager offers 6 gears with 10 intensity levels, allowing you to customize the massage experience according to your preferences and needs. This flexibility ensures that you can fine-tune the massage to match your comfort level.

Zap Away

The Zap Away Mosquito Zapper works by emitting a special light wavelength that attracts mosquitoes. When the mosquitoes come in contact with the high-voltage grid, they are instantly eliminated.

Yes, the Zap Away Mosquito Zapper is designed for indoor use. Its low noise and low power consumption make it a safe and convenient solution for your home.

Absolutely! The Zap Away is suitable for both indoor and outdoor use. It’s effective in a wide range of areas, including patios, balconies, and camping sites. Also its 360° all around design covers all around area.

You can charge the Zap Away using the included USB charging cable. Simply plug it into a DC 5V 1A power source, and your mosquito zapper will be ready to use.

The battery life of the Zap Away Mosquito Zapper depends on the usage. With its 3.7V 2000mAh lithium battery, it can operate for several nights on a single charge.

Yes, cleaning the Zap Away is a breeze. The device is designed to be easy to disassemble, making it simple to clean the mosquito collection tray.

While the Zap Away is generally safe to use, it’s essential to keep it out of reach of small children and pets to prevent any accidental contact with the high-voltage grid. 

Back Fix

The BackFix is a cutting-edge back support solution that can be worn during your daily activities, ensuring optimal support for your back. It is specially designed to provide complete immobilization when needed, offering relief from mild backaches, muscle fatigue, and stiffness. One of its standout features is the high cushioning provided in all areas, enhancing user comfort without compromising on immobilization effectiveness.

Absolutely! The BackFix is designed to be worn during your daily routine, ensuring constant support for your back.

Yes, the BackFix is specifically designed to provide relief from mild backaches, muscle fatigue, and stiffness.

The double pull mechanism ensures a strong and secure fit, contributing to the effectiveness of the support provided.

Yes, the large hook loop panel allows for controlled compression and flexibility in sizing, making it adaptable to various body types.

Yes, the BackFix provides soothing compression and warmth, which helps improve blood circulation, aiding in faster recovery.

Yes, the BackFix is designed for longevity. Follow the washing instructions (cold water and shade drying) to maintain its quality.


JawProX works by providing resistance to the muscles in your jaw and neck when you bite down on it. This resistance helps to strengthen these muscles over time, leading to a more defined jawline.

While JawProX is suitable for adults of various ages, it’s essential to consider personal comfort and consult with a healthcare professional, especially for individuals with specific medical conditions or concerns.

Yes, regular use of JawProX, in combination with a healthy lifestyle, can help reduce the appearance of a double chin by strengthening the underlying muscles and promoting skin elasticity in the jaw and neck area.

We recommend starting with shorter sessions, around 5-10 minutes, and gradually increasing the duration as you become more accustomed to the device. Listen to your body and avoid overexertion.

Absolutely! JawProX is designed for convenience, and you can use it during various activities. However, be mindful of maintaining good posture to prevent any strain on your neck and jaw muscles.

Yes, JawProX can be a great addition to your facial exercise routine. It focuses specifically on the jawline and neck, enhancing your overall facial fitness efforts.

While JawProX is not specifically designed to address these issues, some users have found that regular use can help with jaw relaxation and reduce the habit of clenching and grinding. However, consult with a dental professional if you have concerns about these habits.

Yes, JawProX is designed for portability, making it convenient to use at home or on-the-go. It’s also easy to clean; simply wash it with warm, soapy water and let it air dry.

Yes, you can use JawProX as part of your skincare routine. It can enhance blood circulation in the face, allowing for better absorption of skincare products and potentially boosting their effectiveness.

If you have sensitive teeth or dental work, it’s essential to use JawProX with caution. Start with shorter sessions and be mindful of any discomfort. Consult with your dentist if you have concerns about using JawProX with dental work.

Gate Keeper

The two-way talk feature enables you to have a conversation with anyone at your doorstep using the built-in microphone and speaker. This means you can instruct couriers, welcome guests, or give directions even when you’re not physically present.

Absolutely. Regardless of your location, you can access the V5 Doorbell through the Aiwit app on your mobile device. Whether you’re at work, traveling, or even just in another room of your home, you can view the live feed and interact with visitors.

You can share access to the Gate Keeper Doorbell with up to 8 family members. This way, everyone in your household can stay informed about visitors and monitor your doorstep together.

The Gate Keeper offers 7 days of free cloud storage for video footage. This means that recorded videos will be stored for 7 days before being overwritten. This service provides convenient access to past events and ensures you don’t miss anything important.

Yes, you can opt for extended cloud storage services through the Aiwit app. This would allow you to retain video footage for a longer duration if desired. Please note that additional cloud storage may involve a separate cost.

The Gate Keeper package includes the following items:

  • Video Doorbell
  • Mounting Bracket
  • User Manual
  • Anchors/Mounting Screws
  • Hardwire Screws
  • Chime (for audible alerts)
    (Note: Rechargeable Batteries and Micro USB charging cable are not included)

Yes, the V5 Doorbell supports rechargeable batteries (18650). However, these batteries are not included in the package. You can purchase them separately and charge them within the unit.

Yes, we offer a range of optional accessories to enhance your experience, including a Ringer (for indoor alerts), additional Rechargeable Batteries, a MicroUSB Cable for charging convenience, and a Smart Wifi Camera for extended surveillance capabilities.

The dimensions of the V5 Doorbell are 3x1x5 inches, making it compact and unobtrusive on your doorstep.

The Chime is included as part of the package to provide audible alerts indoors. Currently, the V5 Doorbell package includes both the doorbell and the Chime.

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