Common queries answered
Frequently asked Questions
The delivery time for your order may vary depending on your location. Typically, orders are processed and shipped within 1-3 business days. After that, standard shipping within your country usually takes 5-7 (Ruff eta.) business days. Please note that during peak seasons, holidays, or unforeseen circumstances, shipping times may be slightly longer. You can always track your order for real-time updates.
Our return and exchange policy can be found on our Returns and Exchanges page. We offer a 30 day return period from the date of delivery. Please review our policy for detailed information on how to initiate a return or exchange.
If you need to change your shipping address after placing an order, please contact our customer support team as soon as possible. We will do our best to update your information before your order is shipped. However, we cannot guarantee changes can be made once the order is processed, so it’s essential to reach out to us promptly.
You can easily track the status of your order by visiting our Order Tracking page. Simply enter your order number and email address to get real-time updates on the location and estimated delivery date of your package.
Our customer support team is here to assist you! You can reach us through our Contact Us page, where you can submit your inquiry via email or use the provided phone number for immediate assistance. We strive to respond to all inquiries within 24 hours.
If you’ve entered an incorrect shipping address, please contact our customer support team immediately. While we cannot guarantee address changes after processing, we will do our best to assist you in resolving the issue.
Depending on the items you’ve ordered and their availability, your order may be shipped in multiple packages. This ensures the fastest delivery possible. You can track each package separately using the provided tracking information.